Process capability is the ability of a process to consistently meet specified customer-driven requirements, and is often reported in terms of capability indices and ratios. In this paper we briefly discuss these indices and ratios, as well as their managerial implications. We then introduce a...

Professional and collegiate sports face an ever increasing challenge from competition for sport fansÕ attention and dollars as available alternatives proliferate. Teams are looking for new ways to make games more attractive in order to fill their seats. While true to some degree for all sports,...

Professional and collegiate sports face an ever increasing challenge from competition for sport fansÕ attention and dollars as available alternatives proliferate. Teams are looking for new ways to make games more attractive in order to fill their seats. While true to some degree for all sports,...