The purpose of this research is to further examine the relationship between organizational culture and a strategic approach to quality, as embodied in Malcolm Baldrige Quality award criteria. To accomplish this, a questionnaire was developed for a postal survey. The questionnaire was based upon...

The goal of this exploratory study is to establish an explanatory model and corresponding instrument to help further understand, and conduct research in the area of supply chain management (SCM). Constructs pertaining to SCM assimilation, SCM outcomes, and overall Þrm performance are...

Traditional, single time-period models of quality cost expenditures assume static conditions and ignore the impact of the learning curve effect on a firmÕs product quality, and that of quality improvement efforts by the competitors. In this paper we incorporate both factors in a dynamic model...

In order to survive and thrive in todayÕs global economy, firms of all sizes must be able to use information as a competitive weapon. Manufacturing firms must be able to receive and process customer orders, schedule shop orders, and place purchase orders efficiently to be effective members of...

Warehousing remains the most frequently outsourced logistics activity, but empirical research on the third-party selection process for warehousing remains scarce. The main goals of this research were to identify the most critical factors to customers during third-party warehousing selection and...

This study examines the relative perceptions of manufacturing and service quality executives about the use and benefits of quality management programs. In particular, survey responses from 358 of the largest U.S. manufacturing and service corporations were used to assess the impact of quality...

To compete effectively in todayÕs global marketplace, a company must have a competitive supply chain. A competitive supply chain requires an ability to communicate rapidly and accurately. Electronic Data Interchange (EDI) is one method that world class organizations have successfully used to...

In this study, senior executives with electronic data interchange (EDI) experience explained the factors their firms considered when deciding to use EDI. The majority of their comments focused on the operational (i.e., internal) benefits they are receiving from EDI. Most of the firms that...

The purpose of this paper is to compare implementation of short-run (i.e., small lot-size) statistical process control (SPC) techniques in just-in-time (JIT) manufacturing environments. Using U.S. and Japanese questionnaires, this research focuses on the use of several manufacturing elements...

This study develops an integrated theory about how Total Quality Management (TQM) based capabilities can be leveraged for Environmentally Responsible Manufacturing (ERM). It suggests that efforts should be coordinated to take advantage of the potential synergies between TQM and ERM. The means...