In a complex and dynamic business environment, managers widely appeal to modern methods and techniques that would help them cope with the competition and offer their customers new, attractive, good quality products and services and at competitive prices. In this context, total quality management...

The actors on the today business stage have no more well-defined roles with clear and rigid borders between them. Hospitality industry in particular is a good example how it has been blurred the roles that customers play in dealing with service providers. The study reveals that customers can...

Public food organizations have come in a relatively short period of time to operate in a highly complex business environment . As a result, quality and esp ecially food safety bec ame elements with new values, in a multidimensional approach of economy consumption. Simultaneously , the...

In the last decades, our society and the economy have undergone great changes that led to the emergence of new economic models. These models emerged in the developed countries. Subsequently, the informational revolution has expanded across the globe, and contributed to the development of these...