La ricerca sulla customer satisfaction di operatori e di direttori di 1° e 2° livello di un’Azienda Sanitaria Locale di Torino ha l’obiettivo di stimare lo scarto tra percezioni ed aspettative di qualità di operatori e di manager di 1° livello nei confronti dei dirigenti di riferimento...

This paper proposes a new methodology for training in the field of organization development, named development-training. The approach on the base of the methodology come from a research project of Ceris-CNR and the Association Motiva; it is inspired by complexity, constructivism, personalism,...

This paper discusses the results of a research project on new technology-based firms. The aim of the project is to analyze the innovation activity of new technology-based firms. The focus is on the process of knowledge creation that fuels innovation. The analysis is based on an empirical...

The European market is rapidly enlarging towards the Eastern part of the continent. This phenomenon is stimulating the enterprises localized in the North-Eastern part of Italy to innovate their productivity processes and their products in order to preserve their competitiveness in the national...

This paper aims at examining the university spin-off firms context at present in place in Italy, with particular attention to the relationship with the academic institutions and the problems of financing. In the latest years, more and more attention is devoted to investigate the emergence of the...

This paper assesses the role of competition in explaining the efficiency in the Italian manufacturing. Technical efficiency differentials have been measured by applying Data Evelopment Analysis (D.E.A.) methods on a panel of 420 firms from 32 industries at 3- digit level, over the period...

The internal communication represents a final aim of the organizations in order to be productive in the long run, and a means for the spreading of the organizational culture. The present work, deepening the thought of Nonaka, Argyris and Schön, has the purpose of analysing the ways of...

The innovation is a main variable of the economic growth, but the origin and diffusion of innovations are functions of several variables. For this reason, the contributions of other disciplines have been used to understand in depth its behaviour and spatial-temporal dynamic. The aim of this...

The purpose of this paper is to present the main studies carried out on the Bureaucracy in public research institutions. The first part of the paper describes the classical theory concerning the Bureaucracy developed by Weber, Merton et al. The second part of the research focuses the studies on...

The organization of public research labs plays a fundamental role to increase their efficiency and the production of scientific research necessary to economic system. The paper presents the main organizational studies carried out on public research bodies in U.S.A. and Europe. After that this...