This survey provides newly reported approaches to the design and development of DSSs published in peer reviewed … development pattern of DSS in the time period of 2002-2012. This paper summarizes the survey results according to (1) the area of …

small project, collaboration between business and IT units, strengthening trust among business units, and training. This …

Small and Medium Enterprises (SMEs) in service sector take the lion share of the market compared to other sectors such … as agriculture and manufacturing. The increasing number of SMEs in the service sector brought the competition in the … market to its peak, which forced SMEs to invest in improving their services. However, solving service problems requires more …