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Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario; Walsh, Gianfranco; Evanschitzky, … - In: Journal of service research : JSR 21 (2018) 1, pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
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Service design as an approach to implement the value cocreation perspective in new service development
Yu, Eun; Sangiorgi, Daniela - In: Journal of service research : JSR 21 (2018) 1, pp. 40-58
Persistent link: https://www.econbiz.de/10011855775
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The dilemma of service productivity and service innovation : an empirical exploration in financial services
Aspara, Jaakko; Klein, Jan F.; Luo, Xueming; Tikkanen, … - In: Journal of service research : JSR 21 (2018) 2, pp. 249-262
Persistent link: https://www.econbiz.de/10011855809
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Archetypes of service innovation : implications for value cocreation
Helkkula, Anu; Kowalkowski, Christian; Tronvoll, Bård - In: Journal of service research : JSR 21 (2018) 3, pp. 284-301
Persistent link: https://www.econbiz.de/10011916505
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Customer and frontline employee influence on new service development performance
Melton, Horace L.; Hartline, Michael D. - In: Journal of service research : JSR 13 (2010) 4, pp. 411-425
Persistent link: https://www.econbiz.de/10008736074
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The role of knowledge management strategies and task knowledge in stimulating service innovation
Storey, Chris; Kahn, Kenneth B. - In: Journal of service research : JSR 13 (2010) 4, pp. 397-410
Persistent link: https://www.econbiz.de/10008736075
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Consumer cocreation in new product development
Hoyer, Wayne D.; Chandy, Rajesh K.; Dorotic, Matilda; … - In: Journal of service research : JSR 13 (2010) 3, pp. 283-296
Persistent link: https://www.econbiz.de/10008652117
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Key drivers of frontline employee generation of ideas for customer service improvement
Lages, Cristiana R.; Piercy, Nigel - In: Journal of service research : JSR 15 (2012) 2, pp. 215-230
Persistent link: https://www.econbiz.de/10009548670
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Can we talk? : the impact of willingness to recommend on a new-to-market service brand extension within a social network
Aksoy, Lerzan; Buoye, Alexander; Cooil, Bruce; … - In: Journal of service research : JSR 14 (2011) 3, pp. 355-371
Persistent link: https://www.econbiz.de/10009383334
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When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.; Folse, Judith Anne Garretson; Black, … - In: Journal of service research : JSR 19 (2016) 3, pp. 322-336
Persistent link: https://www.econbiz.de/10011665447