The investments in tourism concern mainly the qualitative structure of touristic service, with mainly material character, objectively assessable, and less the qualitative conduct part. However, most important for providing high quality services in tourism is the information, good practice in the...

The third party audit of the systems of quality management may be performed by quality auditors, who represent a certain certifying body, fulfilling the rules of good practice provided therein. Being the interface between the certifying body and audited clients / organisations in different...