The paper highlights a part of the results of the research carried out at the level of Romanian Small and Medium Enterprises (SMEs) in the period 2007-2010. One of the objectives of the research was to determine the way the Romanian SMEs use the results of evaluation and monitoring of customer...

A strategic goal of the Academy of Economic Studies Bucharest is represented by the continuous improving of the quality for the didactic and scientific research activities. To this purpose a special importance should be given to the process approach of the activities by integrating the...