The quality of goods and services has always been a societal concern. The importance of quality was extended beyond physical products, to include services and information; and extended its reach into new arenas such as health care, education, or government. Organizations recognized the...

More and more specialists, including from our country, are busy developing the competitiveness of the products and services. Most of them believe that if we want to accomplish this, we must work with energy and conviction upon the important factors of the product/service competitiveness as it...