The actors on the today business stage have no more well-defined roles with clear and rigid borders between them. Hospitality industry in particular is a good example how it has been blurred the roles that customers play in dealing with service providers. The study reveals that customers can...

This paper grew out of the central issue addressed in Trading Up: Consumer and Environmental Regulation in a Global Economy by David Vogel, namely the impact of economic globalization on consumers’ protection regulations. Reviewing the extensive matter of consumer protection, with a thorough...

This paper presents the main tendencies in which the product quality evaluation can be done, and five quality assessment methods of industrial products, namely: quality complex indicator, general point method, continuum model, subfeature model, customer satisfaction performance model and...