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Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
117
Konsumentenverhalten
117
Customer satisfaction
108
Kundenzufriedenheit
108
Dienstleistungsqualität
97
Service quality
97
Customer service
39
Kundenservice
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Customer integration
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Kundenintegration
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Dienstleistungssektor
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Service industry
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Dienstleistungsmarketing
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Services
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Services marketing
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Customer experience
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Beschwerdemanagement
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Complaint management
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Dienstleistung
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USA
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United States
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Emotion
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Lieferantenmanagement
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Supplier relationship management
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Betriebliche Wertschöpfung
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Value creation
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Customer engagement
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Social Web
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Social web
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Confidence
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Einzelhandel
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Loyalty
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Retail trade
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Vertrauen
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Customer value
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Klaus, Philipp
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Mattila, Anna S.
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Alkire, Linda
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Burton, Jamie
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Frow, Pennie
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Gabler, Colin B.
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The journal of services marketing
SpringerLink / Bücher
1,614
Journal of business research : JBR
841
Journal of retailing and consumer services
640
Industrial marketing management : the international journal for industrial and high-tech firms
541
Springer eBook Collection
368
The journal of product innovation management : an international publication of the Product Development & Management Association
365
Gabler Edition Wissenschaft
363
Springer eBook Collection / Business and Economics
340
International journal of hospitality management
292
Research
276
Europäische Hochschulschriften / 5
256
The journal of business & industrial marketing
243
Journal of the Academy of Marketing Science
199
The service industries journal
199
Technological forecasting & social change : an international journal
198
International journal of production research
197
Management science : journal of the Institute for Operations Research and the Management Sciences
192
Lehrbuch
190
Journal of strategic marketing
183
International journal of product development : IJPD
173
International journal of innovation management
165
International journal of production economics
165
Journal of marketing
160
European journal of operational research : EJOR
155
International journal of electronic customer relationship management : IJECRM
151
Journal of economic theory
150
NBER working paper series
136
Psychology & marketing
136
Working paper / National Bureau of Economic Research, Inc.
136
Tourism management : research, policies, practice
134
The journal of product & brand management
130
Econometrica : journal of the Econometric Society, an internat. society for the advancement of economic theory in its relation to statistics and mathematics
126
IEEE transactions on engineering management : EM
126
International journal of contemporary hospitality management
125
Journal of service research : JSR
125
Theory and decision : an international journal for multidisciplinary advances in decision science
125
Asia Pacific journal of marketing and logistics
124
Cogent business & management
123
Journal of travel and tourism marketing
121
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ECONIS (ZBW)
232
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1
A self-determination theory perspective on customer participation in service development
Engström, Jon
;
Elg, Mattias
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
Saved in:
2
Exploring the "black box" of customer co-creation processes
Trischler, Jakob
;
Pervan, Simon J.
;
Scott, Donald Robert
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 265-280
Persistent link: https://www.econbiz.de/10011741253
Saved in:
3
Customer and employee co-creation of radical service innovations
Melton, Horace
;
Hartline, Michael D.
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 112-123
Persistent link: https://www.econbiz.de/10011343388
Saved in:
4
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
5
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
6
Customers' relationship expectations and costs as segmentation variables : preliminary evidence from banking
Dimitriadis, Sergios
- In:
The journal of services marketing
25
(
2011
)
4
,
pp. 294-308
Persistent link: https://www.econbiz.de/10009272268
Saved in:
7
Exploring dualities of service innovation : implications for service research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
8
Creating new market for industrial services in nascent fields
Hu, Yansong
;
McLoughlin, Damien
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 322-331
Persistent link: https://www.econbiz.de/10009581885
Saved in:
9
Performance effects of involving lead users and close customers in new service development
Carbonell, Pilar
;
Rodriguez-Escudero, Ana I.
;
Pujari, …
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 497-509
Persistent link: https://www.econbiz.de/10009672307
Saved in:
10
Market-creating service innovation : verification and its associations with new service development and customer involvement
Cheng, Colin C.
;
Chen, Ja-shen
;
Tsou, Hun Tai
- In:
The journal of services marketing
26
(
2012
)
6
,
pp. 444-457
Persistent link: https://www.econbiz.de/10009672326
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