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Consumer behaviour
259
Konsumentenverhalten
259
Beziehungsmarketing
225
Relationship marketing
225
Dienstleistungsqualität
151
Service quality
151
Customer satisfaction
150
Kundenzufriedenheit
150
Customer service
55
Kundenservice
55
Dienstleistungssektor
48
Service industry
48
Emotion
38
Customer integration
33
Einzelhandel
33
Kundenintegration
33
Retail trade
33
Services
33
USA
31
United States
31
Dienstleistung
29
Dienstleistungsmarketing
28
Services marketing
28
Beschwerdemanagement
27
Complaint management
27
Customer experience
27
Viral marketing
26
Virales Marketing
26
Social Web
25
Social web
25
Brand management
22
Markenführung
22
Online retailing
22
Online-Handel
22
Satisfaction
22
Betriebliche Wertschöpfung
21
Value creation
21
Lieferantenmanagement
19
Supplier relationship management
19
Customer engagement
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Mattila, Anna S.
8
Sharma, Piyush
7
Harris, Lloyd C.
6
Klaus, Philipp
6
Rosenbaum, Mark
5
Daunt, Kate L.
4
Hollebeek, Linda D.
4
Aksoy, Lerzan
3
Alkire, Linda
3
Beatty, Sharon E.
3
Benoit, Sabine
3
Bruce, Helen L.
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3
Carlson, Jamie
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Collier, Joel E.
3
Dagger, Tracey S.
3
Gil Saura, Irene
3
Gruber, Thorsten
3
Grönroos, Christian
3
Heinonen, Kristina
3
Holloway, Betsy Bugg
3
Jang, Soocheong
3
Neale, Larry
3
O'Cass, Aron
3
Poddar, Amit
3
Russell-Bennett, Rebekah
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Seger-Guttmann, Tali
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Bang, Nguyen
2
Barnes, Donald C.
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Bock, Dora Elizabeth
2
Chen, Ivy S. N.
2
Cheng, Zhao-Hong
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The journal of services marketing
Journal of business research : JBR
2,345
Journal of retailing and consumer services
2,268
International journal of hospitality management
861
SpringerLink / Bücher
839
International journal of consumer studies
773
Psychology & marketing
701
NBER working paper series
660
Journal of consumer research : JCR ; an interdisciplinary bimonthly
586
Working paper / National Bureau of Economic Research, Inc.
562
Industrial marketing management : the international journal for industrial and high-tech firms
550
Journal of retailing
534
NBER Working Paper
503
Management science : journal of the Institute for Operations Research and the Management Sciences
484
Asia Pacific journal of marketing and logistics
449
The journal of product & brand management
419
European journal of marketing : EJM
418
European journal of operational research : EJOR
415
International journal of retail & distribution management
415
The international review of retail, distribution and consumer research
410
Journal of marketing
400
Journal of marketing research : JMR
398
Journal of marketing management : MM
389
Journal of the Academy of Marketing Science
383
Journal of travel and tourism marketing
383
The journal of brand management : an international journal
382
International journal of production economics
379
Tourism management : research, policies, practice
377
The service industries journal
369
Technological forecasting & social change : an international journal
351
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
350
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
350
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
345
Marketing letters : a journal of research in marketing
332
Cogent business & management
330
International journal of contemporary hospitality management
329
Journal of international consumer marketing
323
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
321
Journal of marketing communications
316
Journal of fashion marketing and management
312
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ECONIS (ZBW)
383
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1
SafeCX : a framework for safe customer experience in omnichannel retailing
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Chowdhury, Noman H.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 499-529
Persistent link: https://www.econbiz.de/10013407558
Saved in:
2
Service inclusion : the role of disability identity in retail
Dodds, Sarah
;
Palakshappa, Nitha
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 143-153
Persistent link: https://www.econbiz.de/10013407413
Saved in:
3
"There is no place like my mall" : consumer reactions to the absence of mall experiences
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 563-583
Persistent link: https://www.econbiz.de/10013407563
Saved in:
4
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
5
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
6
Wow, the make-up AR app is impressive : a comparative study between China and South Korea
Butt, Asad
;
Ahmad, Hassan
;
Muzaffar, Asif
;
Ali, Fayaz
; …
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 73-88
Persistent link: https://www.econbiz.de/10012798384
Saved in:
7
The effects of service on multichannel retailers' brand equity
White, Ryan C.
;
Joseph-Mathews, Sacha
;
Voorhees, Clay M.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
Saved in:
8
Uncovering the reasons behind consumers' shift from online to offline shopping
Kim, Hyo-Jeong
;
Han, Sang Man
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1201-1217
Persistent link: https://www.econbiz.de/10014473560
Saved in:
9
Retrospective: the importance of servicescapes in leisure service settings
Wakefield, Kirk L.
;
Blodgett, Jeffrey
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 686-691
Persistent link: https://www.econbiz.de/10011590914
Saved in:
10
The effects of store environment elements on customer-to-customer interactions involving older shoppers
Tomazelli, Joana
;
Broilo, Patricia Liebesny
;
Espartel, …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 339-350
Persistent link: https://www.econbiz.de/10011742690
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