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~isPartOf:"The service industries journal"
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Dienstleistungsqualität
291
Service quality
291
Customer satisfaction
100
Kundenzufriedenheit
100
Beziehungsmarketing
74
Relationship marketing
74
Consumer behaviour
62
Konsumentenverhalten
62
Dienstleistungssektor
32
Service industry
32
Taiwan
26
Performance measurement
19
Performance-Messung
19
Spain
18
Spanien
18
Customer service
17
Kundenservice
17
service quality
17
Beschwerdemanagement
16
Complaint management
16
Hotel industry
15
Hotellerie
15
Dienstleistung
14
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
Services
14
customer satisfaction
13
Bank
12
Betriebliche Wertschöpfung
12
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Quality management
12
Qualitätsmanagement
12
Value creation
12
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Article
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302
Aufsatz in Zeitschrift
302
Collection of articles of several authors
7
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7
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4
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English
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Kandampully, Jay
3
Lin, Wen-bao
3
Alves, Helena
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
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Peris-Ortiz, Marta
2
Pla-Barber, José
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Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
Van Hove, Leo
2
Wang, Jing
2
Wang, Mei-ling
2
Willesson, Magnus
2
Wirtz, Jochen
2
Wu, Cedric Hsi-jui
2
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The service industries journal
The Pakistan development review : PDR
1,755
MPRA Paper
829
The journal of corporate finance : contracting, governance and organization
527
Auditing : a journal of practice & theory
448
Journal of business research : JBR
447
International journal of hospitality management
421
Corporate governance : an international review
418
Journal of business ethics : JOBE
414
NBER working paper series
395
Pakistan economic and social review : incorporating the Punjab University economist ; bi-annual journal of the Department of Economics, University of the Punjab
382
Cogent business & management
375
Working paper / National Bureau of Economic Research, Inc.
359
Journal of management & governance
337
Journal of retailing and consumer services
337
SpringerLink / Bücher
335
Managerial auditing journal
326
LSE Research Online Documents on Economics
317
NBER Working Paper
309
The accounting review : a publication of the American Accounting Association
307
Pacific-Basin finance journal
301
Review of Pacific Basin Financial Markets and Policies (RPBFMP)
296
International journal of economics and financial issues : IJEFI
293
NBER Working Papers
287
The Lahore journal of economics
279
Corporate ownership & control : international scientific journal
266
Journal of financial economics
255
Journal of banking & finance
253
Finance research letters
245
Pakistan journal of commerce and social sciences
244
Papers and proceedings / Pakistan Society of Development Economists
237
International journal of Islamic and Middle Eastern finance and management
235
International journal of economics and finance
235
WPg : Kompetenz schafft Vertrauen
235
Corporate governance : the international journal for effective board performance
234
International review of financial analysis
234
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
231
International journal of auditing : IJA
229
Research in international business and finance
229
Accounting horizons : a quarterly publication of the American Accounting Association
216
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ECONIS (ZBW)
302
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1
The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks
Amin, Muslim
;
Zaidi Bin Isa
;
Fontaine, Rodrigue
- In:
The service industries journal
31
(
2011
)
9/10
,
pp. 1519-1532
Persistent link: https://www.econbiz.de/10009232967
Saved in:
2
Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara
;
Moizer, Peter
;
Pettinicchio, Angela
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
Saved in:
3
The effects of the provision of consulting services on audit reporting quality
Willoughby, Michael
;
Carmona, Pedro
;
Momparler, Alexandre
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 411-429
Persistent link: https://www.econbiz.de/10009510679
Saved in:
4
Effects of communication and financial concerns on banking attitude-behaviour relations
Mohammad Enamul Hoque
;
Nik Mohd Hazrul Nik Hashim
; …
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 1017-1042
Persistent link: https://www.econbiz.de/10011962035
Saved in:
5
Sources of TFP growth in the Malaysian Islamic banking sector
Fadzlan Sufian
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1273-1291
Persistent link: https://www.econbiz.de/10003914875
Saved in:
6
Oiling global capital accumulation : analysing the principles, practices, and geographical distribution of Islamic financial services
Bassens, David
;
Derudder, Ben
;
Witlox, Frank
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 327-341
Persistent link: https://www.econbiz.de/10008937458
Saved in:
7
Efficiency and total factor productivity change of Malaysian commercial banks
Mariani Abdul Majid
;
Saal, David S.
;
Battisti, Giuliana
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2117-2143
Persistent link: https://www.econbiz.de/10009299053
Saved in:
8
Profitability and persistency in the service industry : the case of QISMUT+3
Faizulayev, Alimshan
;
Bektas, Eralp
;
Abdul Ghafar Ismail
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 290-314
Persistent link: https://www.econbiz.de/10012208538
Saved in:
9
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
10
Multigroup validation of the service quality, customer satisfaction and performance links in higher education
Kolar, Tomaž
;
Erčulj, Vanja
;
Weis, Lidija
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 1004-1028
Persistent link: https://www.econbiz.de/10012205925
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