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Consumer behaviour
192
Konsumentenverhalten
191
Beziehungsmarketing
184
Relationship marketing
184
Dienstleistungsqualität
115
Service quality
115
Customer satisfaction
90
Kundenzufriedenheit
90
Einzelhandel
41
Retail trade
41
E-commerce
37
Electronic Commerce
37
Online retailing
29
Online-Handel
29
Taiwan
29
Emotion
27
Brand management
26
Confidence
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Markenführung
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Vertrauen
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24
Service industry
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Customer integration
22
Kundenintegration
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Brand image
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Markenimage
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Betriebliche Wertschöpfung
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Internet marketing
18
Online-Marketing
18
Value creation
18
Customer service
17
Kundenservice
17
Großbritannien
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Social Web
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Social web
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United Kingdom
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customer satisfaction
16
Beschwerdemanagement
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15
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369
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Alexander, Nicholas
3
Ha, Hong Youl
3
Nicholson, Michael
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Taheri, Babak
3
Wang, Stephen W.
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Addo, Prince Clement
2
Ahmed, Sohel
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Ahn, Jiseon
2
Akhtar, Nadeem
2
Amin, Muslim
2
Arici, Hasan Evrim
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Back, Ki-Joon
2
Bowden, Jana
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Broadbridge, Adelina M.
2
Casaló, Luis V.
2
Cervera-Taulet, Amparo
2
Chang, Hsin Hsin
2
Chao, Pei
2
Chen, Ja-shen
2
Chen, Mei-fang
2
Dabholkar, Pratibha A.
2
Ding Hooi Ting
2
Drennan, Judy
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Fang, Jiaming
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Flavián Blanco, Carlos
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Foxall, Gordon R.
2
Gannon, Martin Joseph
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Gao, Lily
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Gil Saura, Irene
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Ha, Sejin
2
Horbel, Chris
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Hsu, Maxwell K.
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Huang, Leo
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Huang, Li-shia
2
Kesgin, Muhammet
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kim, Wansoo
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The service industries journal
Journal of business research : JBR
2,344
Journal of retailing and consumer services
2,268
International journal of hospitality management
861
SpringerLink / Bücher
839
International journal of consumer studies
773
Psychology & marketing
701
NBER working paper series
660
Journal of consumer research : JCR ; an interdisciplinary bimonthly
586
Working paper / National Bureau of Economic Research, Inc.
562
Industrial marketing management : the international journal for industrial and high-tech firms
550
Journal of retailing
534
NBER Working Paper
503
Management science : journal of the Institute for Operations Research and the Management Sciences
484
Asia Pacific journal of marketing and logistics
449
The journal of product & brand management
419
European journal of marketing : EJM
418
European journal of operational research : EJOR
415
International journal of retail & distribution management
415
The international review of retail, distribution and consumer research
410
Journal of marketing
400
Journal of marketing research : JMR
398
Journal of marketing management : MM
389
Journal of the Academy of Marketing Science
383
Journal of travel and tourism marketing
383
The journal of services marketing
383
The journal of brand management : an international journal
382
International journal of production economics
379
Tourism management : research, policies, practice
377
Technological forecasting & social change : an international journal
351
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
350
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
350
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
345
Cogent business & management
333
Marketing letters : a journal of research in marketing
332
International journal of contemporary hospitality management
329
Journal of international consumer marketing
323
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
321
Journal of marketing communications
316
Journal of fashion marketing and management
312
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ECONIS (ZBW)
369
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1
The shopping list in goal-directed shopping : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
39
(
2019
)
5/6
,
pp. 319-342
Persistent link: https://www.econbiz.de/10012203302
Saved in:
2
Non-targeted customers in individualistic versus collectivistic cultures
Bang, Nguyen
;
Chen, Junsong
;
Chen, Cheng-hao Steve
;
Yu, …
- In:
The service industries journal
34
(
2014
)
15
,
pp. 1199-1218
Persistent link: https://www.econbiz.de/10010492129
Saved in:
3
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
4
Improving customer website involvement through experiential marketing
Shobeiri, Saeed
;
Mazaheri, Ebrahim
;
Laroche, Michel
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 885-900
Persistent link: https://www.econbiz.de/10010394605
Saved in:
5
Online relationship avoidance over time
Ha, Hong Youl
;
Lee, Je-won
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1451-1468
Persistent link: https://www.econbiz.de/10009579523
Saved in:
6
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
7
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
Saved in:
8
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
9
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
10
Understanding customer journey from the lenses of complexity theory
Varnali, Kaan
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 820-835
Persistent link: https://www.econbiz.de/10012205857
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