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Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverly A.; So, Kevin Kam Fung; Bradley, Graham L. - In: Tourism management : research, policies, practice 53 (2016), pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
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Why do travelers trust TripAdvisor? : antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth
Filieri, Raffaele; Alguezaui, Salma; McLeay, Fraser - In: Tourism management : research, policies, practice 51 (2015), pp. 174-185
Persistent link: https://www.econbiz.de/10011414943
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Relationship between customer sentiment and online customer ratings for hotels - an empirical analysis
Geetha, M.; Singha, Pratap; Sinha, Sumedha - In: Tourism management : research, policies, practice 61 (2017), pp. 43-54
Persistent link: https://www.econbiz.de/10011708034
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Perceived value, satisfaction, and loyalty of TV travel product shopping : involvement as a moderator
Chen, Ching-fu; Tsai, Meng-huan - In: Tourism management : research, policies, practice 29 (2008) 6, pp. 1166-1171
Persistent link: https://www.econbiz.de/10003775895
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Impacts of user-generated images in online reviews on customer engagement : a panel data analysis
Li, Hengyun; Liu, Hongbo; Shin, Hyejo Hailey; Ji, Haipeng - In: Tourism management : research, policies, practice 101 (2024), pp. 1-18
Persistent link: https://www.econbiz.de/10014457727
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C2C interaction in the online review system : effect of other customers' responses on subsequent review volume
Zhang, Min; Wang, Lu; Li, Yiwei; Wang, G. Alan - In: Tourism management : research, policies, practice 93 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013366151
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From measurement scale to sentiment scale : examining the effect of sensory experiences on online review rating behavior
Mehraliyev, Fuad; Kirilenko, Andrei; Choi, Youngjoon - In: Tourism management : research, policies, practice 79 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012237264
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Souvenir shopping experiences : a case study of Chinese tourists in North Korea
Li, Fangxuan; Ryan, Chris - In: Tourism management : research, policies, practice 64 (2018), pp. 142-153
Persistent link: https://www.econbiz.de/10011774917
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Determinants of commercial revenues at airports: lessons learned from Spanish regional airports
Castillo-Manzano, José I. - In: Tourism management : research, policies, practice 31 (2010) 6, pp. 788-796
Persistent link: https://www.econbiz.de/10008649515
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An examination of the differences in retail service evaluation between domestic and tourist shoppers in Hong Kong
Lloyd, Alison E.; Yip, Leslie S. C.; Luk, Sherriff T. K. - In: Tourism management : research, policies, practice 32 (2011) 3, pp. 520-533
Persistent link: https://www.econbiz.de/10008907745