Enterprise systems, i. e. company-wide packages of enterprise software for planning, calculating and managing business processes, are widely used in various industry branches throughout many countries. In general employed to replace firms’ usually poorly connected legacy software, enterprise...

Social enterprise software is a highly promising software application for firms, though it is still in an infancy state. It offers rapid real-time information transfer based on business collaboration tools or instant messaging. The software collects and processes customer data from surveys,...

This paper analyzes the relationship between service innovation and different types of enterprise software systems, i.e. standardized enterprise software designed to fit one certain business sector and enterprise software specifically customized for a single firm. Using firm-level data of a...