This article conceptually explores the dark side of luxury work, i.e. service work in the luxury segment, by using the analytical perspective of ‘paradoxes’. We identify three paradoxes arising from the dark side of luxury work which are interrelated, affect different actors (managers,...

In contrast to result-driven publications in which the academic narrative constructs the process of data analysis and the conceptual framework as purposefully designed and inevitably leading to the findings, this article will take a closer look at the concrete development of interpretative...