This study is a comparison of typical customer comment cards in comparison tothe QS-1000 survey computer. Each of these instruments can be used to gather data fromcustomers regarding their opinions on service. As compettion throughout the serviceindustry increases, the need for businesses to...

This dissertation examines global groups at work through an intensive study of cross-national student teams and case studies of exemplar companies that work across boundaries. We consider the role of transactive memory systems (TMS) as a way to create effective team processes. A TMS is a...

Firms increasingly look outside their organizational boundaries to identify partners that can improve the effectiveness of R&D projects. The strategy for using partners, however, varies significantly across projects. In some, partners are used primarily to lower development costs and/or...

The issue of optimal company size as well as related efficiency issues have always been a great dilemma for scientists and professionals alike. It is now evident that a bigger size would not result in greater efficiency for all activities.As a result of my research, I point out that to achieve...

Although very dynamic and flexible, Turkish SMEs are less innovative than their European counterparts. The analysis undertaken in this paper allows to assess whether this low level of innovative activities is related to a lack of entrepreneurial behavior and/or to the weaknesses of Turkish...

The aim of this paper is to analyze the relationship between large firms´ knowledge spillovers and small and medium enterprises (SMEs) absorptive capacities. We built direct indicators for these two concepts and we carried out a structural equations analysis to determine the relationship...

The use of enterprise resource planning (ERP) systems by small enterprises is proliferating. Traditionally used by large enterprises, ERP systems are now considered important enterprise management aids, which may contribute to the sustainability and growth of small enterprises. Although varying...

In this paper we contribute to an understanding of how small and medium sized enterprises (SMEs) can be encouraged to participate in the management of environmental common pool resources. We do this by applying ideas from general theories about collective actions and, using evidence from...

With reference to the general importance of transport infrastructure for regional devel-opment, this paper takes a different approach to the analysis of the European Union cohesion policy funding and views it in terms of transport oriented business entities. It analyses the data matrix of...

The paper deals with strategies of small and medium sized enterprises, which are searching for its unique competitive advantage. Research is classified into three domains of strategic management: strategy, vision and process rating. The content of paper is focused on tangible strategies of...