La ricerca sulla customer satisfaction di operatori e di direttori di 1° e 2° livello di un’Azienda Sanitaria Locale di Torino ha l’obiettivo di stimare lo scarto tra percezioni ed aspettative di qualità di operatori e di manager di 1° livello nei confronti dei dirigenti di riferimento...

This paper proposes a new methodology for training in the field of organization development, named development-training. The approach on the base of the methodology come from a research project of Ceris-CNR and the Association Motiva; it is inspired by complexity, constructivism, personalism,...

This paper discusses the results of a research project on new technology-based firms. The aim of the project is to analyze the innovation activity of new technology-based firms. The focus is on the process of knowledge creation that fuels innovation. The analysis is based on an empirical...

The European market is rapidly enlarging towards the Eastern part of the continent. This phenomenon is stimulating the enterprises localized in the North-Eastern part of Italy to innovate their productivity processes and their products in order to preserve their competitiveness in the national...

This paper aims at examining the university spin-off firms context at present in place in Italy, with particular attention to the relationship with the academic institutions and the problems of financing. In the latest years, more and more attention is devoted to investigate the emergence of the...

This paper examines the results of a survey carried out in 2007 by the Bank of Italy concerning different characteristics of the organization of lending activities. Between 2003 and 2006 the physical distance between the headquarters and the branches increased, the limits to the decision-making...

Introduzione – 1. La valutazione delle performance e le scelte strategiche nel calcio-Players’ Management: selezione, talenti, retribuzioni – 2. Il progetto FCI – Conclusioni e fattori di sviluppo del progetto

Even before the global crisis, the Italian economy was in difficulties internationally, but slow growth and a declining share of world trade were accompanied by a perceptible process of manufacturing transformation. This paper, using data from the Bank of Italy�s survey of manufacturers,...

Il presente lavoro intende in prima battuta analizzare l'efficienza dei sistemi sanitari regionali sulla base della qualità percepita dai pazienti. Quest'ultima è stata calcolata sulla mobilità interregionale: flusso dei pazienti extra-regione (immigrati o mobilità positiva) confrontato con...

Negli ultimi vent'anni gli avanzamenti della letteratura riguardo le esternalità di rete sono stati notevoli, d'altra parte essi mancano di uniformità e omogeneità. L'obiettivo di questo articolo è quello di verificare le congruenze di tali concetti presentandoli in maniera congiunta e...