Álvarez García, José; Vila Alonso, Mercedes; Fraiz … - In: Investigaciones Europeas de Dirección y Economía de … 19 (2013) 2, pp. 74-89
The literature review previous to the realization of this research has allowed us to observe that in the field of management of quality is necessary empirical research to analyze the structure of relations among the critical factors of quality and results. In this context, we conducted an...
