Gazem, Nadhmi; AbdulRahman, Azizah; Saeed, Faisal - In: International Journal of Information Systems in the … 9 (2017) 3, pp. 78-92
Small and Medium Enterprises (SMEs) in service sector take the lion share of the market compared to other sectors such … as agriculture and manufacturing. The increasing number of SMEs in the service sector brought the competition in the … market to its peak, which forced SMEs to invest in improving their services. However, solving service problems requires more …