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Exploring quality management practices and its pattern analysis in Indian service SMEs

Basu, Rana; Bhola, Prabha - In: Journal of enterprising culture 23 (2015) 2, pp. 199-235

Persistent link: https://www.econbiz.de/10011525537

Impact of quality management practices on performance stimulating growth : empirical evidence from Indian IT enabled service SMEs

Basu, Rana; Bhola, Prabha - In: International journal of quality & reliability management 33 (2016) 8, pp. 1179-1201

Persistent link: https://www.econbiz.de/10011606503

Integrating fuzzy MCDM methodology to investigate quality management practices in Indian digital service SMEs

Basu, Rana; Bhola, Prabha - In: International journal of services and operations management 25 (2016) 2, pp. 173-205

Persistent link: https://www.econbiz.de/10011636414

Critical linkages between quality management practices and performance from Indian IT enabled service SMEs

Basu, Rana; Bhola, Prabha; Ghosh, Indranil; Dan, Pranab K. - In: Total quality management & business excellence : an … 29 (2018) 8, pp. 881-919

Persistent link: https://www.econbiz.de/10011884022

Neoteric quality improvement approach in resource constrained Indian service SMEs : a concept note

Basu, Rana; Bhola, Prabha; Dan, Pranab K. - In: International journal of productivity and quality … 21 (2017) 4, pp. 516-531

Persistent link: https://www.econbiz.de/10011816883

An approach to identify issues affecting ERP implementation in Indian SMEs

Basu, Rana; Upadhyay, Parijat; Das, Manik Chandra; Dan, … - In: Journal of industrial engineering and management : JIEM 5 (2012) 1, pp. 133-154

Medium scale Enterprises (SME’s). This paper attempts to explore the existing literature and highlight those issues on ERP … implications: By identifying key issues for SMEs, managers can better prioritize issues to make implementation process smooth …

Persistent link: https://www.econbiz.de/10011900016

A framework of quality management practices for Indian service SMEs

Basu, Rana; Bhola, Prabha; Das, Manik Chandra - In: Quality management journal : QMJ 27 (2020) 1, pp. 62-75

Persistent link: https://www.econbiz.de/10012308956

Modelling interrelationships of quality management, information technology and entrepreneurial culture and their impact on performance from Indian IT enabled service SMEs

Basu, Rana; Bhola, Prabha - In: Benchmarking : an international journal 29 (2022) 7, pp. 2177-2201

Persistent link: https://www.econbiz.de/10013371197