Institutions and organizations are increasingly using the digital media to communicate with stakeholders on a day-to-day basis and during crises situations. Therefore, this chapter presents a bibliographic analysis on digital corporate communication technologies. The grounded theory’s...

Purpose: This contribution presents a systematic review on service quality in higher education. It discusses about the latest opportunities and challenges facing higher educational institutions (HEIs) following the outbreak of the Coronavirus (COVID-19) pandemic. Design / methodology: The...

This contribution discusses the latest opportunities and challenges that affected higher educational institutions, following the outbreak of the Coronavirus (COVID-19) pandemic. It sheds light on the effects of an unprecedented COVID-19 on higher education services. Educational institutions were...