Durst, Susanne; Mention, Anne-Laure; Poutanen, Petro - In: Investigaciones Europeas de Dirección y Economía de … 21 (2015) 2, pp. 65-72
performance. Relying on several inclusion and exclusion criteria, thirteen empirical studies were retained and are discussed in … service innovation and performance is limited and that this area of research deserves further scrutiny. We conclude with some …
