Organizations are increasingly concerned about ensuring that workers have sufficient sense of control over the information technology (IT) that they use. However, we know little about the antecedents of the end user’s perceived behavioral control (PBC) with respect to IT. Drawing on Kurt...

Stress, disputes, work overload, pressure, and control but also time saving, acknowledgment, accessibility…. are all words that are frequently used when talking about e-mail, and particularly in connection with hierarchical relations. While researchers and practitioners do acknowledge the...