It is difficult for large and geographically dispersed organisations to manage personal knowledge for easy discovery and sharing, especially in the areas of identification, indexing and codification of the knowledge held in people’s heads and the cultural issues of discovery, mutual trust and...

It is difficult for organizations to effectively manage personal knowledge so it can be mobilized, shared, and rewarded to benefit the organization. The difficulties are compounded in large organizations where people with potentially valuable knowledge are unknown to one another and dispersed...

Purpose – To learn to avoid pitfalls there is need to accept and understand failures. This anonymous case study aims to report a major organisational failure due to the absence of effective knowledge management, where both the reasons for, and organisational consequences of, the failure are...