This study is a comparison of typical customer comment cards in comparison tothe QS-1000 survey computer. Each of these instruments can be used to gather data fromcustomers regarding their opinions on service. As compettion throughout the serviceindustry increases, the need for businesses to...

The journey to thrive competitively in the millenium will demand teamwork.Historically, corporate America has had difficulty implementing teams to driveperformance. In theory building effective teams seems easy but in reality putting thisknowledge into practice that changes behavior and fosters...