Durst, Susanne; Mention, Anne-Laure; Poutanen, Petro - In: Investigaciones Europeas de Dirección y Economía de … 21 (2015) 2, pp. 65-72
Despite the growing body of literature concentrating on service innovation, empirical research focusing on measuring … innovation process and to assess its impact is a pre-condition to properly manage it, we conduct a literature review of recent … empirical studies on the measurement of service innovation to ascertain our current body of knowledge. We restrict our review to …
