Service modularization is gaining increasing attention from scholars and practitioners. However, it must be noted that the essence of service modularization is still not well understood, and its purposefulness of practical application has not yet been well explored. This conceptual paper...

As more and more attention is paid to the formation of models of new service development, it is noticed that the compositions of a new model are usually based only on examples of previous models that were presented in the scientific literature. Although the practical application of the proposed...

Purpose - The aim of this paper is to focus on the use of Information and Communication Technologies (ICT) by local authorities (LAs) in order to understand to which extent, they impact the value chain of local public services. The value creation in this article concerns not only economic...