During the transitional period at the end of the 20th century, Croatian small composite shipbuilding (SCS) had merely 27 models. Still, at the end of the first decade of the 21st century, this innovative industry showed resilience and readiness to adapt to the new business conditions and created...

The aim of this paper is to perform analysis of existing practice of Quality Management (QM) and Total Quality Management (TQM) principles in Croatian Language Service Provider (LSP) companies in order to analyse the gap and suggest recommendations. In this case study, twelve SME Croatian LSP...