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Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model

Ali, Muhammad; Raza, Syed Ali - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 559-577

Persistent link: https://www.econbiz.de/10011723722

An evaluation of corporate governance practices of Islamic banks versus Islamic bank windows of conventional banks : a case of Pakistan

Bukhari, Khuram Shahzad; Awan, Hayat M.; Ahmed, Faareha - In: Management research review 36 (2013) 4, pp. 400-416

Persistent link: https://www.econbiz.de/10009729334

Customer perception regarding Sharī'ah compliance of Islamic banking sector of Pakistan

Saqib, Lutfullah; Farooq, Mohammed Aitisam; Zafar, … - In: Journal of Islamic accounting and business research : JIABR 7 (2016) 4, pp. 282-303

Persistent link: https://www.econbiz.de/10011624563

Customer perceived service quality and loyalty in Islamic banks : a collectivist cultural perspective

Kashif, Muhammad; Rehman, Mohsin Abdur; Pilelienė, Lina - In: The TQM journal : the international review of … 28 (2016) 1, pp. 62-78

Persistent link: https://www.econbiz.de/10011534353

Service quality and the moderating effect of Shari'ah perception on client satisfaction : a comparison of Islamic and conventional microfinance in Pakistan

Khan, Sarah; Akhter, Waheed - In: Cogent economics & finance 5 (2017) 1, pp. 1-20

Microfinance is an emerging concept which is improving the socioeconomic status of customers. This study assesses customer satisfaction of clients of Islamic and conventional microfinance providers using a sample of 578 clients i.e. 289 from each side. Akhuwat and Kashf (Islamic microfinance)...

Persistent link: https://www.econbiz.de/10011881235

Service quality and customer satisfaction in the banking sector : a comparative study of conventional and Islamic banks in Pakistan

Awan, Hayat Muhammad; Bukhari, Khuram Shahzad; Iqbal, Anam - In: Journal of Islamic marketing : JIMA 2 (2011) 3, pp. 203-224

Persistent link: https://www.econbiz.de/10009384295

Methodological orientation of service quality : development of integrated framework of internal/external customer satisfaction for Islamic banking in Pakistan

Shahzad, Syed Khuram - In: International journal of social entrepreneurship and … 2 (2013) 2, pp. 147-165

Persistent link: https://www.econbiz.de/10009771018

A comparative analysis of customers’ satisfaction for conventional and Islamic insurance companies in Pakistan

Janjua, Pervez Zamurrad; Akmal, Muhammad - In: International journal of economics and finance 6 (2014) 4, pp. 36-50

Persistent link: https://www.econbiz.de/10010347753

Customer's criteria for selecting an Islamic bank : evidence from Pakistan

Awan, Hayat M.; Bukhari, Khuram Shahzad - In: Journal of Islamic marketing : JIMA 2 (2011) 1, pp. 14-27

Persistent link: https://www.econbiz.de/10008988812

Customer satisfaction and service quality in Islamic banking : a comparative study in Pakistan, United Arab Emirates and United Kingdom

Rehman, Asma Abdul - In: Qualitative research in financial markets 4 (2012) 2/3, pp. 165-175

Persistent link: https://www.econbiz.de/10009614433

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