The aim of this study was to show that quality improvement through foresight can be an instrument for shaping efficiency in an organization. The author of this article presented his own concept of quality improvement in an organization, which can also be a method for the strategic management and...

This paper calculates the efficiency of senior residences in Saragossa and province by means of the Data Envelopment Analysis (DEA). The study of the efficiency has been divided in two stages: in the first one the efficiency of the productive system of senior residences is calculated and...

While several studies examine the influence of service quality on customer satisfaction in physical retail banking offices, there is a shortage of studies on service quality in the digital space of banking. Further, many developing country contexts such as Zambia are under-researched, limiting...

Aim: The global financial crisis in 2008 has obstructed almost every bank around the world. This study examines the impact of global financial crisis on bank efficiency in Saudi Arabia. Design / Research methods: This study examines the impact of global financial crisis in bank efficiency...

The present changing trend and competitive business world have compelled many sectors to improve their service quality, productivity and performance. The health sector is a unique sector with peculiar work environment and developmental expectations from workers of different categories. Experts...

The environment, where the changes are everyday occurrence and the competition continuous threat, forces the leading people in the organizations to look after everything that goes on inside the organizations, as well as everything that goes on outside of them. Thus, depending on the founder's...

Innovation, in contemporary times, has been established as the lynchpin of growth and national competitive advantage among countries. Supranational and national resources have jointly combined to create sound innovation strategies and diffusion policies for member states in recent times....

Purpose: Eco-innovation appears to be at the very heart of the European Union policy. It is of crucial importance for both single companies and the whole economic systems. At the same time eco-innovation is driven by the countless factors. Thus the purpose of the present research was to indicate...

While research and development expenditures are considered a key to productivity growth and development, the question remains whether their contribution could depend on the particular countries' and industries' actual development levels and positions in global value chains. In this paper we...