In a complex and dynamic business environment, managers widely appeal to modern methods and techniques that would help them cope with the competition and offer their customers new, attractive, good quality products and services and at competitive prices. In this context, total quality management...

The aim of this study was to show that quality improvement through foresight can be an instrument for shaping efficiency in an organization. The author of this article presented his own concept of quality improvement in an organization, which can also be a method for the strategic management and...

To improve a firm’s supply chain performance it is essential to have a vendor evaluation process to be able to showcase an organization’s success in the present aggressive market. Hence, the process of evaluating the vendor is a crucial task of the purchasing executives in supply chain...

The actors on the today business stage have no more well-defined roles with clear and rigid borders between them. Hospitality industry in particular is a good example how it has been blurred the roles that customers play in dealing with service providers. The study reveals that customers can...

The authors reexamine the Schmalensee effect from a dynamic perspective. Schmalsensee's argument suggesting that high quality can be signaled by high prices is based on the assumption that higher quality necessarily incurs higher production cost. In this paper, the authors argue that firms...

If a product has two dimensions of quality, one observable and one not, a firm can use observable quality as a signal of unobservable quality. The correlation between consumers' valuation of high quality in each dimension is a key determinant of the feasibility of such signaling. A firm may use...

Aim: The aim of the paper is to present the possibility of using Kano method by a student to assess teaching staff's quality level.Design / Research methods: The research method encompassed the analysis of the subject-specific literature and the authors' own research employing Kano...

The paper highlights the part of the results of a research based on a questionnaire conducted at the National Institutes for Research, Development and Innovation (NIRDI) of Romania, under the coordination, under the authority or the subordination of the National Agency for Scientific Research...

Originally developed to improve the quality and production efficiency, Lean Six Sigma is now widely adopted in other non-manufacturing sectors such as financial, trade, services, etc. The methodology known as Lean Six Sigma combines the Six Sigma techniques, - which allow companies to reduce...

In the last decades, our society and the economy have undergone great changes that led to the emergence of new economic models. These models emerged in the developed countries. Subsequently, the informational revolution has expanded across the globe, and contributed to the development of these...