This study analyzes the relationship between the three main enterprise systems (Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM)) and labor productivity. It reveals the performance gains due to different combinations of these systems. It...

This paper analyzes the relationship between the three main enterprise systems (Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM)) and firms’ innovational performance. It studies whether the enterprise systems have impacts on process as...

Das Potenzial der mit dem Paradigma "Internet der Dinge" verbundenen Technologien und Infrastrukturen entwickelt sich schleichend aber dennoch rasant und unaufhaltsam. Die Entwicklungen zum Internet der Dinge eröffnen durchaus ambivalente Perspektiven: Den hohen wirtschaftlichen Potenzialen und...

The majority of service providers have recognized the need to develop innovative services that meet sophisticated customer needs on time. Because of structural changes in the market, rising costs and shorter lifecycles of services and technologies this has become a more demanding task than ever...