communication, what is the problem? -- 1 Electronic Mail -- 1.1. Electronic mail, what is it exactly? -- 1.2. The most used … communication tool in the professional world -- 1.3. Characteristics and beginning of misuse -- 1.4. E-mail versus other … communication tools -- 1.5. The structure of e-mail and its susceptibility to misuse -- 1.6. Other forms of electronic communication …