Dellana, Scott A.; Hauser, Richard D. - In: American Journal of Business 15 (2000) 1, pp. 9-20
approach to quality, as embodied in Malcolm Baldrige Quality award criteria. To accomplish this, a questionnaire was developed … criteria to define the position of the company in their strategic quality approach. This questionnaire was then sent to 1000 … members of the American Society for Quality. A total of 219 usable responses were received and analyzed. The results indicate …