Fernandes, Ana Cristina; Vilhena, Estela; Oliveira, Rui; … - In: International Journal of Quality & Reliability Management 39 (2021) 2, pp. 630-646
Purpose: In this paper, Supply Chain Quality Management dimensions are empirically tested in order to understand their impact on the organization performance based on the Balanced Scorecard perspectives. Design/methodology/approach: In order to validate the theoretical model proposed, an...