Purpose: The purpose of this paper is to reconceptualize Total Quality Management (TQM) in the light of service ecosystem view through the identification of dimensions underlying both the approaches and a clarification of the relationship between the two theories. Design/methodology/approach:...

Universities are required to gain a competitive advantage in recruiting students and obtaining funds. The Bologna Declaration has emphasised this process, highlighting both the need to improve quality as well as the importance of providing information to stakeholders. The paper focuses on the...

Purpose: The paper proposes a conceptual integration between two variables, both considered as capable of affecting public firm performance: technology and intellectual capital. Design/methodology/approach: The analysis is performed by testing a structural equation model (SEM) which allows to...

The paper investigates the financial condition of Italian universities, focusing on cash- and budget-level solvency as well as service-level solvency. Our model includes structural factors (which refer to both size and quality in structures), organisational factors (which refer to the...

Hundreds of studies have explored and measured financial returns related to social performance (Margolis and Walsh, 2003), with controversial results. In addition to these studies‟ outcomes, we found, in this body of literature, a lot of innovation in the integration and adaptation of...