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Fewer clicks, more purchases

Unal, Murat; Park, Young-Hoon - In: Management science : journal of the Institute for … 69 (2023) 12, pp. 7317-7334

Persistent link: https://www.econbiz.de/10014444131

The end of the world as we know it? : the influence of online channels on the luxury customer experience

Klaus, Philipp - In: Journal of retailing and consumer services 57 (2020), pp. 1-7

Persistent link: https://www.econbiz.de/10012305877

Online retail experience and customer satisfaction : the mediating role of last mile delivery

Vakulenko, Yulia; Shams, Poja; Hellström, Daniel; … - In: The international review of retail, distribution and … 29 (2019) 3, pp. 306-320

Persistent link: https://www.econbiz.de/10012209282

The social significance of AI in retail on customer experience and shopping practices

Moore, Simon; Bulmer, Sandy; Elms, Jonathan - In: Journal of retailing and consumer services 64 (2022), pp. 1-8

Persistent link: https://www.econbiz.de/10013209453

Drivers of satisfaction and usage continuance in e-grocery retailing : a collaborative design supported perspective

Kumar, Amresh; Sikdar, Pallab; Gupta, Manali; Singh, … - In: Journal of research in interactive marketing : … 17 (2023) 2, pp. 176-194

Persistent link: https://www.econbiz.de/10014313198

Augmented reality in online retailing : a systematic review and research agenda

Kumar, Harish - In: International journal of retail and distribution management 50 (2022) 4, pp. 537-559

Persistent link: https://www.econbiz.de/10013398065

Configuring retail fulfillment processes for omni-channel customer steering

Wollenburg, Johannes; Holzapfel, Andreas; Hübner, Alexander - In: International journal of electronic commerce : IJEC 22 (2018) 4, pp. 540-575

Persistent link: https://www.econbiz.de/10011932690

Introduction to the special issue information technology in retail : toward omnichannel retailing

Piotrowicz, Wojciech; Cuthbertson, Richard - In: International journal of electronic commerce : IJEC 18 (2013/14) 4, pp. 5-15

Persistent link: https://www.econbiz.de/10010391423

Omnichannel experience : towards successful channel integration in retail

Tyrväinen, Olli; Karjaluoto, Heikki - In: Journal of customer behaviour 18 (2019) 1, pp. 17-34

Persistent link: https://www.econbiz.de/10012257442

Online and Offline Information for Omnichannel Retailing

Gao, Fei; Su, Xuanming - 2016

This paper studies how retailers can effectively deliver online and offline information to omnichannel consumers who strategically choose whether to gather information online/offline and whether to buy products online/offline. Information resolves two types of uncertainty: product value...

Persistent link: https://www.econbiz.de/10014126806

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