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Enhancing innovation performance in the hotel industry : the role of employee empowerment and quality management practices
Al-Sabi, Samer M.; Al-Ababneh, Mukhles M.; Masadeh, Mousa A. - In: Administrative Sciences : open access journal 13 (2023) 3, pp. 1-17
This research investigates employee empowerment's role in the relationship between quality management practices (QMPs … were given a questionnaire with 29 questions that measured QMPs, employee empowerment, and innovation performance. The … empowerment and innovation performance, while quality commitment (QC) and quality education and training (QET) have a positive and …
Persistent link: https://www.econbiz.de/10014246181
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Exploring the relationship between information technology competence and quality management
Pérez-Aróstegui, María Nieves; Bustinza-Sánchez, F.; … - In: BRQ Business Research Quarterly 18 (2015) 1, pp. 4-17
The introduction of information technology (IT) has become a necessity to compete in most industries, so simple implementation of an IT strategy is not enough to achieve a better firm performance. Literature review shows IT as a useful tool only when it is combined with other firm resources and...
Persistent link: https://www.econbiz.de/10012118379
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Investigating the performance of quality management practices induced by top management commitment and Kaizen initiatives : evidence from Jordanian public hospitals in the aftermat...
Alsmairat, Mohammad A. K.; El Baz, Jamal; Al-Ma'aitah, Noor - In: International journal of quality & reliability management 41 (2024) 2, pp. 585-607
Persistent link: https://www.econbiz.de/10014470927
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Exploring the relationship between information technology competence and quality management
Pérez-Aróstegui, María Nieves; Bustinza-Sánchez, F.; … - In: Business research quarterly : BRQ 18 (2015) 1, pp. 4-17
Persistent link: https://www.econbiz.de/10011457639
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Impact of common innovation infrastructures on the national innovative performance : mediating role of knowledge and technology absorptive capacity
Elahi, Sha'ban; Kalantari, Nadia; Azar, Adel; … - In: Innovation: organization & management : IOM 18 (2016) 4, pp. 536-560
Persistent link: https://www.econbiz.de/10011619730
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Impact of service quality and environmental practices on hotel companies : an empirical approach
Perramon, Jordi; Oliveras-Villanueva, Marc; Llach, Josep - In: International journal of hospitality management 107 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10014227108
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Inclusiveness as a key determinant of work engagement : evidence from V4 countries
Borisov, Igor; Vinogradov, Szergej - In: Equilibrium : quarterly journal of economics and … 17 (2022) 4, pp. 1015-1050
Persistent link: https://www.econbiz.de/10014252610
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Empowerment: hotel employees' perspective
Kartinah Ayupp; Chung, Then Hsiao - In: Journal of industrial engineering and management : JIEM 3 (2010) 3, pp. 561-575
An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is … perceived by the front-line hotel employees and secondly, to identify the factors affecting empowerment within the industry … with empowerment, along with whether the employee's socio-demographic characteristics affected their perceptions of …
Persistent link: https://www.econbiz.de/10011899458
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Organizational politics and validity of layoff decisions : mediating role of distributive justice of performance appraisal
Saad, Samar K.; Elshaer, Ibrahim A. - In: Journal of hospitality marketing & management 26 (2017) 8, pp. 805-828
Persistent link: https://www.econbiz.de/10011784144
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Human contribution to service quality in West Bengal's luxury hotels
Banerjee, Dipa; Biswas, Debasish - In: Human systems management : HSM 37 (2018) 1, pp. 7-13
Persistent link: https://www.econbiz.de/10011817227