A conceptual model to measure customer's satisfaction in electric power distribution services
Year of publication: |
2021
|
---|---|
Authors: | Souza, Maria Eduarda Letti ; Lima, Edson Pinheiro de ; Treinta, Fernanda Tavares ; Abrao, Ana Gloria ; Costa, Sergio E. Gouvea da |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 32.2021, 2, p. 199-219
|
Subject: | conceptual model | customer's satisfaction | electricity distribution service | performance indicators | Kundenzufriedenheit | Customer satisfaction | Elektrizitätswirtschaft | Electric power industry | Dienstleistungsqualität | Service quality |
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