Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Year of publication: |
2024
|
---|---|
Authors: | Coker, Kesha K. ; Thakur, Ramendra |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 38.2024, 3, p. 301-311
|
Subject: | Customer service | Structural equation modeling | Service delivery | Artificial intelligence | Technology and service | Kundenservice | Dienstleistungsqualität | Service quality | Künstliche Intelligenz | Öffentliche Dienstleistung | Public services | Strukturgleichungsmodell | Structural equation model | Kundenzufriedenheit | Customer satisfaction |
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