An examination of street-level bureaucrats' discretion and the moderating role of supervisory support : evidence from the field
Mohammed Salah Hassan, Raja Noriza Raja Ariffin, Norma Mansor and Hussam Al Halbusi
This study aims to provide a deeper understanding of the relationship between the discretion of street-level bureaucrats and their willingness to implement as well as between discretion and client meaningfulness by testing street-level bureaucrat theory in a different context. The effect of discretion on willingness to implement and client meaningfulness may differ due to perceived supervisory support. Data from 241 bureaucrats (labor inspectors) in the Malaysian Ministry of Human Resources indicated that discretion significantly influences bureaucrats' willingness to implement and client meaningfulness. Critically, the moderating role of perceived supervisory support augmented only the positive impact of discretion on client meaningfulness; for example, this relationship is more significant among bureaucrats who perceive high supervisory support. This study sheds new light on the notable role of supervisory support in ensuring that discretion enhances client meaningfulness and willingness to implement.
Year of publication: |
2021
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Authors: | Mohammed Salah Hassan ; Raja Noriza Raja Ariffin ; Norma Mansor ; Al Halbusi, Hussam |
Published in: |
Administrative Sciences : open access journal. - Basel : MDPI, ISSN 2076-3387, ZDB-ID 2662651-2. - Vol. 11.2021, 3, Art.-No. 65, p. 1-14
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Subject: | client meaningfulness | discretion | perceived supervisory support | street-level bureaucrats | structural equation modeling | willingness to implement |
Saved in:
freely available
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.3390/admsci11030065 [DOI] hdl:10419/240157 [Handle] |
Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012603857