Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Year of publication: |
2015
|
---|---|
Authors: | Carlson, Jamie ; O'Cass, Aron ; Ahrholdt, Dennis C. |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 27.2015, p. 90-102
|
Subject: | Customer perceived value | Online channel | Multi-channel retail | Satisfaction | Loyalty | Multi-country research | Vertriebsweg | Distribution channel | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Online-Handel | Online retailing | Beziehungsmarketing | Relationship marketing | Kundenwert | Customer value | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
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