Corporate governance, corporate social responsibility and bank performance in Vietnam with mediators
Quoc Trung Nguyen Kim
This study aims to estimate the effect of corporate governance on the performance of commercial banks in Vietnam. By using the qualitative method (interview and survey of experts) and the quantitative method (PLS-SEM data analysis using SmartPLS4), the findings confirm the direct effect of corporate governance on corporate social responsibility (CSR). In addition, this study highlights the indirect correlation between CSR and bank performance via two mediators: customer satisfaction and environmental performance. Based on these findings, commercial bank managers must recognize the significance of corporate governance and CSR and implement effective corporate governance mechanisms to enhance practical performance.
Year of publication: |
2024
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Authors: | Nguyen, Quoc Trung Kim |
Published in: |
Cogent business & management. - London : Taylor & Francis, ISSN 2331-1975, ZDB-ID 2837523-3. - Vol. 11.2024, 1, Art.-No. 2336654, p. 1-13
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Subject: | Bank performance | corporate governance | CSR | customer satisfaction | environmental performance | Vietnam | Corporate Governance | Corporate governance | Corporate Social Responsibility | Corporate social responsibility | Viet Nam | Bank | Unternehmenserfolg | Firm performance | Kundenzufriedenheit | Customer satisfaction |
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