Customer engagement and employee engagement : systematic review and future directions
Year of publication: |
2020
|
---|---|
Authors: | Chandni, Shumaila ; Rahman, Zillur |
Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 40.2020, 13/14, p. 932-959
|
Subject: | Customer engagement | customer engagement behaviour | employee engagement | literature review | work engagement | Bibliometrie | Bibliometrics | Beziehungsmarketing | Relationship marketing | Leistungsmotivation | Work motivation | Kundenintegration | Customer integration | Arbeitszufriedenheit | Job satisfaction | Online-Marketing | Internet marketing |
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