Designing online virtual advisors to encourage customer self-disclosure : a theoretical model and an empirical test
Year of publication: |
2021
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Authors: | Al-Natour, Sameh ; Benbasat, Izak ; Cenfetelli, Ron |
Published in: |
Journal of management information systems : JMIS. - Abingdon, Oxon : Routledge, Taylor & Francis, ISSN 1557-928X, ZDB-ID 2033010-8. - Vol. 38.2021, 3, p. 798-827
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Subject: | decision aid | online decision making | online disclosure | recommendation agent | virtual advisor | Online-Handel | Online retailing | Social Web | Social web | Electronic Commerce | E-commerce | Entscheidung | Decision | Internet | Virtuelle Realität | Virtual reality | Online-Marketing | Internet marketing | Personalisierung | Personalization | Virtuelle Organisation | Virtual organization | Virtuelles Team | Virtual team |
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