Emotional labor within teams : outcomes of individual and peer emotional labor on perceived team support, extra-role behaviors, and turnover intentions
Year of publication: |
February 2018
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Authors: | Becker, William ; Cropanzano, Russell ; Van Wagoner, Phoenix ; Keplinger, Ksenia |
Published in: |
Group & organization management : an international journal. - Thousand Oaks : SAGE Publications, ISSN 1059-6011, ZDB-ID 1109527-1. - Vol. 43.2018, 1, p. 38-71
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Subject: | emotional labor | deep acting | surface acting | team support | turnover intentions | Arbeitsgruppe | Team | Emotion | Arbeitsmobilität | Labour mobility | Arbeitszufriedenheit | Job satisfaction | Arbeitsverhalten | Work behaviour | Arbeitspsychologie | Organizational psychology | Mitarbeiterbindung | Employee retention | Stress | Work stress | Soziale Beziehungen | Social relations |
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