Employee acceptance of disruptive service innovations at the frontline : the role of collective sensemaking processes
Year of publication: |
2023
|
---|---|
Authors: | Garrelfs, Christopher ; Schultz, Carsten ; Luengen, Marie |
Published in: |
Creativity and innovation management. - Oxford [u.a.] : Wiley-Blackwell, ISSN 1467-8691, ZDB-ID 2027722-2. - Vol. 32.2023, 3, p. 388-406
|
Subject: | collective sensemaking | competitive threat | disruptive service innovation | frontline employees | health care | innovation acceptance | market entrant innovation | Innovation | Innovationsmanagement | Innovation management | Dienstleistungssektor | Service industry | Innovationsakzeptanz | Innovation adoption | Gesundheitsversorgung | Health care |
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