ENGINEERING VIRTUAL COMMUNITIES IN HEALTHCARE: -THECASE OF WWW.KREBSGEMEINSCHAFT.DE

Virtual communities can –theoretically- be described as a solution for meeting ubiquitous informationand interaction needs. Such needs occur in healthcare, when for example freshly diagnosed cancerpatients develop very strong information and interaction needs. But how can such a platform forcancer patients be designed, implemented and introduced practically? Investigating this lies at theheart of the COSMOS1-Project, parent project of the site www.krebsgemeinschaft.de. In order tounderstand cancer patients’ situation we have conducted several field studies and have identifiedinformation and interaction needs. On this basis we have derived requirements for user centric sociotechnical system design for cancer patients. Since no existing offers in the European/non-Englishspeakinginternet have met these prerequisites we have started to develop and implement a virtualcommunity for cancer patients. Hereby two topics are of special interest. First, how to systematicallyplan a community platform for this target group or in other words how a process model for thedevelopment and the introduction should look like and second, what specifications a possible technicalinfrastructure has to meet.[...]

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Year of publication:	2003
Authors:	Leimeister, Jan Marco ; Krcmar, Helmut
Institutions:	Institut für Informatik <München, Technische Universität> / Lehrstuhl für Wirtschaftsinformatik
Published in:	Publikationen von Leimeister, J.M. This paper is part of eJOV ; 5 (2003) 3
Subject:	Betriebswirtschaftslehre \| business economics \| Informationsmanagement \| information management \| Fallstudie \| Virtuell freie Gruppe \| Ubiquitous Computing

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1 INTRODUCTION
2 RESEARCH DESIGN
3 FINDINGS OF THE NEEDS ANALYSIS
3.1 Needs Analysis of Cancer Patients
3.2 Empirical findings of conducted field studies
3.3 Analysis of web-based Information and Interaction Offers for Cancer Patients
4 IMPLICATIONS FOR THE PROTOTYPE DEVELOPMENT
4.1 First steps of socio -technical system design
4.2 Architecture and System Requirements
4.3 A process model for developing a community platform for cancer patients - Towards aCommunity Platform Engineering Process (CoPEP)
4.4 Preliminary results: A web-based prototype for a Community of Breast Cancer Patients inGermany
5 ADDING VALUE TO VIRTUAL COMMUNITIES THROUGH MOBILESERVICES
6 SUMMARY AND OUTLOOK
REFERENCES

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